1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us and also allows us to keep you up to date with the latest in African fashion as well as updates on Sales and Promos. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Credit Cards, Paypal, GPay, ApplePay and AmazonPay.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
Because we off FREE delivery on all our products, orders will be processed within 1-5 working days, after which they’ll be delivered within 3-7 days.
2.2 How long will it take for me to receive my order?
Orders are normally delivered within 5-14 days after order has been placed.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders at anytime using your tracking number.
2.4 What are the shipping charges like?
Please click on the link https://shellyjluxury.com/shipping-returns/ for better understand of our shipping options
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
We do not provide exchanges for size or color. But we can still assist you in the best way we can so feel free to contact our Customer Care Team at firstname.lastname@example.org
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after 15 working days and we will assist you accordingly.
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via ups.com using your tracking number to find out why it might have been delayed. Alternatively, you may drop us an email at firstname.lastname@example.org and we will assist you further.